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What information do we collect and why?
We collect our customers’ name, email, shipping and billing address, payment details, company name, phone number, IP address and device data.
We need this information to provide you with Services, including supporting and processing orders, authentication, and processing payments. We also use this information to improve our Services.
When do we collect this information?
Information is collected when you visit our site, place an order or sign up for an account on our site.
What is a cookie? A cookie is a small amount of data, which may include a unique identifier. Cookies are sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
We will continue to store archived copies of your Personal Information for legitimate business purposes and to comply with the law.
We do not and will never share, disclose, sell, rent, or otherwise provide Personal Information to other companies.
Our website follows industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us. Information security systems apply to people, processes and information technology systems on a risk management basis.
Our website hosting company performs annual audits to ensure our handling of your credit card information aligns with industry guidelines. They are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and their platform is audited annually by a third-party qualified security assessor.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information.
Our website services customers around the world, including in the EEA. If you are located in the EEA, your personal information is processed in Ireland. Please note that as part of the service, your personal information may be transferred to other regions, including to Canada and the United States. In order to ensure that your information is protected when transferred out of the EEA, our website provider relies on the EU-U.S. Privacy Shield (described in more detail below), as well as inter-company agreements between our various affiliates that may process your information.
Additionally, if you are located in the EEA, you have certain rights under European law with respect to your personal data, including the right to request access to, correct, amend, delete, or limit the use of your personal data. In order to exercise these rights, please contact us using the contact information below.
While our website hosting company is a Canadian company, we provide services to customers and our technology processes data from users around the world. Accordingly, your personal information may be transmitted outside of the country, state, or province in which you are located.
Our website hosting company complies with the EU-U.S. Privacy Shield Framework, regarding the collection, use, and retention of Personal Information from data subjects in the European Economic Area (“EEA”), and with the Swiss-U.S. Privacy Shield Framework regarding the collection, use and retention of Personal Information from data subjects in Switzerland. In this regard, we have certified that we adhere to the Privacy Shield Principles of notice, choice and accountability for onward transfers, security, data integrity and purpose limitation, access, recourse, enforcement and liability.
You retain all rights to your Personal Information and can access it anytime. In addition, we take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You can update many types of Personal Information, such as payment or contact information, directly within your account settings. If you are unable to change your Personal Information within your account settings, please contact us to make the required changes. It’s important to remember that if you delete or limit the use of your Personal Information, the Services may not function properly.
If you have any questions about your Personal Information or this policy, or if you would like to make a complaint about how we process your personal data, please contact us by email at firstname.lastname@example.org, or by using the contact details below:
Residents outside of the European Economic Area:
Attn: Privacy Officer
Units B&C Orbital Forty Six
The Ridgeway Trading Estate
Last updated: 20 April 2018
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